It has been six months since we had our hardwood floors installed, and we love them just as much today as the day they went in! Your installers Kenny and Isaac were great to work with and very conscientious workers. When they first began to layout the flooring we had chosen, Kenny observed that the product was warped. He contacted you and your response was immediate. You quickly got in touch with the supplier, and both of you came out to inspect the product. Since the flooring we had chosen was discontinued and we had the last batch on site, you and the supplier went and picked up samples of flooring comparable to what we had chosen and brought them to the house for us to compare.
Thanks to your care and commitment, our floor turned out even better than we originally expected. What could have been a complete nightmare turned out to be just a small hiccup, and our project was completed in a timely manner.
We truly appreciated your dedication to customer service and satisfaction. Not only will we return to your establishment for any future flooring needs, we highly recommend you and your staff to all of our friends.
Sincerely, Tracey J.
Working with TS Carpet Design Center could not have been easier! When we decided to install baseboards and hardwood floors throughout our home, we were initially overwhelmed with the options out there. Tom, Kris and Debby are extremely knowledgeable and will guide you through to find the best fit for your style and budget. Installation was professionally done and kept to the promised schedule. TS Carpet & Design Center takes the headache out of home renovations! Every day that we walk through the front door, it feels like home and it makes us grin from ear to ear. We would recommend TS Carpet Design Center to all of our friends and family and can't wait to work with them again.
Highly recommended by, Bob & Taylor F.
We want you to know that we are quite pleased with the installation of the flooring in our home. The installation has greatly improved the appearance in the living room, hallway, and the entry way. Not only has the flooring improved the appearance in our home, but, it also makes the living room look more expansive! And, no longer do we have to be concerned with the upkeep of the carpeting, such as; vacuuming it once a week or having it professionally cleaned. All we have to do is use the "Swiffer" (dry or wet wipes) and the floor is cleaned within minutes!
Your entire staff is to be commended for their integrity and concern for our approval and appearance of the installed flooring. Friends have stopped by or had asked to see the finished floor installation and they were genuinely pleased with the results. We have highly recommended your company to others and will continue to do this whenever an opportunity arises.
Yours truly, George and Ida B.
Tom: I just wanted to thank you for your personal care and that of Kris's in replacing our flooring with Hardwood and Carpet. While I was anticipating much chaos, you minimized that. Your installer, Darren and his crew were like family and were very accommodating. They even took care of both of our cats!!
Thank you for walking us through this process from start to finish. We love our new floors!
- Barb J.
Just a little note letting you know that I am extremely pleased with the job your installers, Omar and Charlie. Omar made it a point to pay extra special attention to the preparation step of the installation process. In my experience, this is the most rushed part of most carpet installations. Not only did they thoroughly prepare the surface before installing the carpet, but the actual install itself was impressive. My newly painted baseboards were left in pristine condition. On top of this, they did a fantastic job sweeping up and cleaning up any debris. All furniture was carefully moved and my door moldings were untouched. It was very apparent that they take pride in their work and I thought you should know this. Omar and Charlie were professional, courteous and polite. I will not hesitate to have TS Carpet & Design Center install my carpet again when the time comes and I would definitely recommend your company to anyone looking for a quality install.
Thanks again, Joby G.
Thank you TS Carpet & Design Center for an amazing flooring experience. You guys went out of your way to find the flooring we wanted. Also, you guys have an amazing showroom ambience and a high regard for customer service. We will always recommend you guys without any hesitation.
Luis & Rocio P.
We have 9 cats & are concerned with a new floor being scratched. The Consultant showed us some great options. I'm an Engineer (John) & was impressed at the installers who laid out the tile like a work of art. They kept the area clean and closed the door each time so the cats wouldn't run out.
John & Judy M.
There was no pressure. We sat around the beverage bar, sipping our drinks, and discussing our needs.
- Ed & Sharon L.
As a Property Manager, carpeting for clients must be practical yet attractive. My client wrote immediately at how pleased he was with the carpeting. He was impressed that Tom came out with the installers to get involved with the process.
- Heather F.
We met some very rude flooring company owners. We should have come here first. The Consultant helped us through the big selection without being pushy.
- Tom & Betty C.
Installation was fabulous – quick & professional. We made an appointment and it was done by the next week!
- Scott & Shawna M.
Good Morning to Tom & Kris…
I wanted to write you and let you know how thrilled we are with our carpet… The whole process was so comfortable & easy and we thank you for that…. From the day that you came to measure our house to the follow-up after it was installed, the customer service was exceptional…
The installers were so professional and we were amazed at their work ethic. They knew what to look for to make sure the installation was a success. They worked late into the evening to ensure we were happy with the end result.
After the work was completed, we got a call from Kris to make sure we were happy with the results… She even came to the house to see the completed project.
Tom, Kris and everyone else involved in the process that I cannot even remember the names, THANK YOU for giving us the final step in our home improvement project that has been six years in the making…..It is now a home and you guys played a huge part in that…
Thank You, Dave & Libby K.
Hi Tom and Kris,
Thank you both so much for your professional advice when you assisted us in choosing our beautiful wood flooring and stair carpet for our home. Your showroom was full of great flooring choices, and the selection of the Anderson Dellamano, color Frangelica, hickory wood flooring complimented the blue/yellow/gold contemporary décor of our home. The living and dining areas look so much larger and the rich Frangelica color adds warmth and peace to the ambiance of the rooms.
The installers, supervisor Darren and the workers Gilbert, Eric and Luis did an excellent job. I told them that they were artists and the floor was their canvas, as they used their skill to lay out the 6 ¼ inch wood planks on our floor. Darren saved the day when the baseboard we originally selected was too short, and did not cover the wall paper. He went right out and selected a very contemporary baseboard 4 ¼ inches in height that looked good and provided proper coverage.
Again, thank you both for your assistance, and we will highly recommend your services to our friends who need floor coverings.