320 E. Orangethorpe, Suites A & B , Placentia, CA 92870
license #910442
TS Carpet & Design Center


Dear Tom,

It has been six months since we had our hardwood floors installed, and we love them just as much today as the day they went in! Your installers Kenny and Isaac were great to work with and very conscientious workers. When they first began to layout the flooring we had chosen, Kenny observed that the product was warped. He contacted you and your response was immediate. You quickly got in touch with the supplier, and both of you came out to inspect the product. Since the flooring we had chosen was discontinued and we had the last batch on site, you and the supplier went and picked up samples of flooring comparable to what we had chosen and brought them to the house for us to compare.

Thanks to your care and commitment, our floor turned out even better than we originally expected. What could have been a complete nightmare turned out to be just a small hiccup, and our project was completed in a timely manner.

We truly appreciated your dedication to customer service and satisfaction. Not only will we return to your establishment for any future flooring needs, we highly recommend you and your staff to all of our friends.

Tracey J.
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